Privacy Policy

Last updated: December 2024

1. Introduction

TRAVELYTES™ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website travelytes.com and use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name and contact details (email, phone, address)
  • Payment and billing information
  • Order history and preferences
  • Communications with our support team

Automatically Collected Information

  • IP address and device information
  • Browser type and settings
  • Pages visited and time spent
  • Referring website addresses

3. How We Use Your Information

  • Process and fulfill your orders
  • Send transactional emails and order updates
  • Respond to inquiries and provide customer support
  • Improve our website and services
  • Send marketing communications (with your consent)
  • Comply with legal obligations

4. GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of processing
  • Right to Data Portability: Request transfer of your data
  • Right to Object: Object to processing of your personal data

To exercise these rights, contact us at hello@travelytes.com. We will respond within 30 days.

5. CCPA Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal information is collected
  • Know whether personal information is sold or disclosed
  • Say no to the sale of personal information
  • Access your personal information
  • Request deletion of your personal information
  • Not be discriminated against for exercising these rights

We do not sell personal information. To make a request, email hello@travelytes.com.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Third-Party Services

We may use third-party services (payment processors, analytics providers) that collect, monitor, and analyze information. These services have their own privacy policies.

9. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: hello@travelytes.com

UK: +44 (0) 1256 244532

USA: +1 407-575-2184

Travelytes Ltd is registered in England & Wales. Company No. 16919889. VAT No. GB509444976. Trademarks pending in UK, USA & EU.